Support

If you're having a problem with a Tentacle Software product, or if you've got a "How do I?" question, there a number of ways you can get help from us.

Some of our software has been localized into non-English languages. At the moment, we can only provide support in English.

Installing Windows Home Server Add-Ins

To install an Add-In, save the .msi file to the Add-Ins folder inside your server's Software share (\\server\Software\Add-Ins, for example). Then open the WHS Console, go to the Settings dialog box and install the Add-In using the Add-Ins tab.

To remove an Add-In, always use the Add-Ins tab in the WHS Console. Never install or uninstall an Add-In using Add/Remove Programs.

Software Updates

The latest version of a product is always available on the product's page. If you have purchased a license from us and have enabled your account for email notifications, we'll send you a notification whenever we update a product.

If you're experiencing an issue, it's always a good idea to install the latest version of the product; the problem may already have been fixed.

Product Help Files

All of our products have a help file that includes an overview of the software and step-by-step instructions for most common tasks. We also include advanced topics for power users, and a list of Frequently Asked Questions (FAQ). Sometimes we ask for log files to help troubleshoot a particular issue; instructions for how to generate these log files are in the help file as well.

You can find the help file by clicking the "Help" icon while you're inside the application or Add-In.

WHS Settings Help Button

Support Forums

You can get help with common problems by visiting our product-specific support forums. Forums for our Windows Home Server Add-Ins can be found at We Got Served.

We encourage you to do a quick search through the forums to see if there's a known issue or resolution before contacting us directly.

Contact Us

If you need assistance with something that isn't covered by the help documentation or forums, get in touch with us using the contact form. If you're reporting an issue, the more information you can give us the better; we'll need to know what you were doing when the problem occured, if you can reproduce the problem, and the version of the software you're having problems with.

We're probably in a different timezone from you, so it may take a few days for us to respond to your email (it's Saturday for us in New Zealand when it's still Friday in the U.S., for example).

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